Hi Tim,

Thanks for your patience while we researched.  You had a referral, 1260315157LNAP (whom I actually spoke to back in September) who disputed his subscription charges going back to December 2009 (!).  PayPal hasn't yet refunded him going that far back, but I canceled his subscription and refunded his last few payments as a courtesy.  So after refunding those, it turns out we over-payed you   No worries there, but your updated commissions (negative balance) are now showing in your back office.

Thanks,
Tissa

singweb1 (Robin) and vodakmarketing (Constantin):  First, hello   Second, in both your cases, you were seeing referrals in your back office who canceled their subscriptions back in 2011 (and for whom you had already been paid commissions).

However, PayPal's IPN didn't notify us of the cancellations, so they continued to appear as active affiliates.  After verifying their subscriptions manually and disabling those accounts, your correct balance is now showing in your back office.

Thanks!
Tissa

Hello Octa,

Your situation was the same as I described for Emiliano here.  You were seeing a referral in your back office whose subscription was canceled months prior.  Once we entered that manually, your balance dropped below the $50 payment threshold.  When your balance increases to $50 or more, commissions will be paid.

Thanks,
Tissa

Hi Barry,

I checked your account, and the reason your CPA commissions weren't released is because your Average Traffic Quality needed improvement (scroll to the bottom of your CPA commissions page and you'll see "Needs Improvement").  Your Average Traffic Quality had to be rated "Good" in order to be paid.  This change was implemented back in 2010 and widely discussed at the forum.

Tissa

Hello Emiliano,

Those commissions you're seeing are from a referral (1249219547SBCY) whose PayPal subscription was canceled back in October of 2010 (PayPal Subscriptin ID#S-95F36781LB370424P).  PayPal didn't report the cancellation to us automatically via their IPN so it had to be verified manually.  We disabled that account, so in fact your commissions are now negative $60, due to a payment that was made to you on Feb. 4, 2011 (PayPal Transaction ID # 9Y076173H6705463R).

Thanks,
Tissa

Barry, what is your APS username?

Tissa

Done. Apologies for the delay.

Tissa

Apologies for the delay.  We're working on it, and I'll post here ASAP.

Tissa

Exactly.  A lot of folks who were paid APS referral fees no longer appear on the Total Transparency page, for that reason.  Lewis Syring is just one example; he was paid around $20,000, but his payments aren't included on that list since his account was purged.  Thus the discrepancy.

Tissa

Works for me as well, by design.  The demo link is actually an attention-grabbing presentation, personalized for the local business.  It takes about five minutes to create, and is designed to make the local business call you.

Your account was 'APS Lite', which is different than the standard APS account.

Tissa

There's a 'Close Account' option under 'Account Settings'.  What is your APS username?

Done!

Tissa

True, and I used to know how to spell competition.

Tissa